Refund policy

Return & Refund Policy

Last updated: [07\25\2026]

Thank you for shopping with [Store Name]. We take pride in offering carefully selected and handcrafted knives, Viking axes, Viking swords, and related products.

Please read this Return & Refund Policy carefully before placing an order.

1. Returns

We accept return requests within [14/30] days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, accessories, and documentation.

  • Not show signs of use, sharpening, modification, damage, or alteration.

  • Be safely and securely packaged for return shipping.

Items that do not meet these conditions may not be eligible for a refund.

2. Custom and Handmade Items

Because many of our products are handmade, made-to-order, or individually crafted, slight variations in color, texture, finish, dimensions, and appearance may occur.

These natural variations are not considered defects and are part of the unique character of handmade products.

Custom-made, personalized, engraved, modified, or made-to-order items are generally non-refundable and cannot be returned unless they arrive damaged or are defective due to an error on our part.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives:

  • Damaged during shipping;

  • Defective due to a manufacturing issue; or

  • Different from the item you ordered,

please contact us within [48 hours / 7 days] of delivery at [Customer Service Email].

Please include:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or videos of the item and packaging.

We will review the issue and, where appropriate, offer a replacement, repair, store credit, or refund.

4. Non-Returnable Items

The following items are generally not eligible for return:

  • Used knives, axes, swords, or other bladed products;

  • Custom or personalized products;

  • Engraved or modified products;

  • Items damaged after delivery due to misuse, improper handling, or accidents;

  • Items that have been sharpened, altered, repaired, or modified by the customer;

  • Items returned without original packaging or accessories; and

  • Gift cards or other non-returnable products, where applicable.

5. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly sent by us, the customer is responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service and purchasing shipping insurance when returning an item. We are not responsible for items lost or damaged while being returned to us.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Please allow [5–10 business days] for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are generally non-refundable unless the return is due to an error on our part, a defective product, or an item damaged before delivery.

7. Exchanges

We may offer exchanges for eligible items, subject to availability.

If the requested replacement is unavailable, we may offer a refund or store credit instead.

8. Order Cancellations

Orders may be canceled only if the order has not yet been processed, shipped, or entered into production.

Because handmade, custom, and made-to-order products may begin production shortly after purchase, cancellation requests should be submitted as soon as possible.

Once an order has been shipped or production has begun, cancellation may no longer be possible.

9. International Orders and Import Restrictions

Customers are responsible for ensuring that the products they order are legal to purchase, own, receive, and import in their country, state, province, or local jurisdiction.

Certain knives, axes, swords, and other bladed products may be subject to restrictions, permits, customs requirements, or import regulations.

We are not responsible for orders refused, delayed, confiscated, returned, or destroyed by customs or other authorities due to local laws or import restrictions.

Any customs duties, taxes, import fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

10. Age Requirements

By purchasing products from our store, you confirm that you meet all applicable legal age requirements for purchasing and possessing the products in your location.

We reserve the right to request age verification or cancel an order where required by applicable law or our policies.

11. How to Request a Return

To request a return, please contact us at:

Email: [Customer Service Email]
Order Number: [Required]
Reason for Return: [Required]

Please do not send any item back without contacting us first and receiving return instructions.

Returns sent without prior approval may not be accepted.

12. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

[blacksmithblade.com]
Email: [bilalamjad1222@gmail.com]

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated “Last updated” date.